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What You Need To Know

All products listed on this site can be purchased from the main office at Harbourside Coldstores, 304 Boundary Street, South Townsville. Fresh and fresh cooked products will need to be ordered the day before. 

Who Is Able To Access The On-Line Sales Home Delivery Service

The On-line home delivery service is currently available in the following areas:
  • Townsville:
    post code
    4810 to 4818
  • Cairns:
    post code
    4865 to 4879 (sorry, cairns delivery is currently unavailable)
If you live outside the delivery area or you do not wish to pay a delivery charge, you can still purchase on-line by using the pickup selection at checkout.
  • Townsville:
    Harbourside Office
    304 Boundary Street
    South Townsville, Townsville QLD 4810
  • Cairns:
    Harbourside Office
    16 Redden Street
    Portsmith, Cairns Qld 4870

XMAS 2018

Order your seafood online this XMAS and have it either home delivered or pick it up in Cairns from our trawler base at 16 Redden Street Portsmith or pick it up in Townsville from our Coldstore facilities at 304 Boundary Street, Townsville.

  • For XMAS 2018 all must be logged week of Monday 17th December.
  • Delivery‚Äôs will end on Saturday the 22nd December

How Is My On-Line Purchases Delivered

Your on-line purchase is packed in a insulated poly styrene box and delivered by refrigerated courier.

Do I Have To Be Home To Receive My On-Line Purchase?

Yes the delivery will have to be received and signed for.We will confirm receipt of your order by email and at that time we will ask you to advise a delivery time window. Deliveries will occur on week days between 6am and 6pm.

Is There A Delivery Charge

Yes, there is a flat rate delivery charge:

  • Cairns: $13.00 (4810 to 4818) - (sorry, Cairns delivery is currently unavailable)
  • Townsville: $13.00 (4810 to 4818) - (Order over $100 & Delivery is FREE!)

What Is The Delivery Lead-Time

  • A 24 hour delivery lead-time is required for frozen products and fresh raw products.
  • A 48 hour delivery lead-time is required for cooked fresh products including Seafood Platters.

Temperatures

Frozen products are frozen to less than -18 degree C. It is important that upon receival of your frozen product, you immediately place in your houshold freezer. 

Fresh product is chilled to less than 4 degree C and delivered packed on ice. Re-newing the ice will allow this product to be kept for a couple of days on ice or placed in the chiiler section of your refrigerator.  

What If I Have A Problem With My On-Line Purchase

Please contact our office in Townsville or Cairns during office hours.
  • Townsville:
    Harbourside Office
    304 Boundary Street
    Townsville Qld 4810
    Tel: (07) 4721 2899
  • Cairns:
    Harbourside Office

    16 Redden Street
    Portsmith, Cairns  Qld  4870 
    Tel: (07) 4051 6000 

What If I Have A Problem With My On-Line Purchase

Harbourside offers a money back guarantee on the basis that the product is returned to our office in Townsville or Cairns and the integrity of the product is intact and in the same condition as it was received and signed for. 

Get in Touch

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Contact Details

1300 814 956

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Location/Pick-up

Harbourside Distributors
304 Boundary Street
Townsville QLD 4810. Australia
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